Refund policy

Zavior Global - F.Z.C
Website: https://www.zaviorglobal.com
Customer Support: ecommerce@zaviorglobal.com

Last updated: 24 October 2026

1. Made-to-Order Products

At Zavior Global - F.Z.C, many of our apparel products are manufactured specifically for each customer after an order is placed through our trusted print-on-demand fulfillment partners, including Printful.

Because these products are produced on demand, we generally do not accept voluntary returns or exchanges for:

  • Changes of mind or personal preferences

  • Incorrect size or colour selected by the customer

  • Accidental selection of the wrong product or variant

  • Products that meet the description and specifications provided at the time of purchase

This policy does not exclude any mandatory cancellation, withdrawal, return, refund, or other consumer rights under applicable law.

2. Damaged, Defective, Misprinted, or Incorrect Products

If your order arrives damaged, defective, misprinted, or materially different from what you ordered, please contact us as soon as possible, preferably within 30 days of receiving your order.

Email ecommerce@zaviorglobal.com and provide:

  • Your order number

  • A description of the issue

  • Clear photographs showing the defect, damage, or incorrect item

  • Photographs of the packaging or shipping label, where relevant

We will review your request and, where appropriate, coordinate with our fulfillment partner to arrange a replacement, refund, or other suitable remedy.

Where a product is confirmed to be defective, damaged, or incorrectly fulfilled, we will provide the applicable remedy at no additional cost to the customer, in accordance with applicable law.

The requested 30-day reporting period helps us investigate and resolve fulfillment issues promptly. It does not limit any longer period or remedy required by applicable consumer protection laws.

Customers should not return products without first contacting our support team and receiving return instructions.

3. Incorrect Size, Colour, or Product Selection

We encourage customers to review product descriptions, available colours, product photographs, and size guides carefully before placing an order.

Because our products are generally made to order, we do not ordinarily provide free replacements, exchanges, or refunds when the customer selects an incorrect size, colour, or product variant.

However, if we deliver a size, colour, or product different from the one ordered, the issue will be handled under Section 2.

Any mandatory statutory rights remain unaffected.

4. Order Cancellations and Modifications

If you need to cancel or modify an order, please contact us immediately at ecommerce@zaviorglobal.com.

We will make reasonable efforts to accommodate cancellation or modification requests before production begins.

Once an order has entered production, cancellation or modification may no longer be possible because the product is being manufactured specifically for the order.

If cancellation is successfully completed before production or fulfillment, any applicable refund will be processed to the original payment method.

Nothing in this section limits any cancellation or withdrawal rights that customers may have under applicable law.

5. Lost, Undelivered, or Returned Orders

If your order has not arrived within the estimated delivery period, please contact us with your order number and tracking details, if available.

We will investigate the shipment with our fulfillment and delivery partners.

Where an order is confirmed lost, incorrectly delivered, or otherwise not fulfilled as required, we will provide an appropriate resolution, including replacement or refund where applicable.

For shipments affected by incorrect delivery information, unsuccessful delivery attempts, customs clearance issues, or unpaid import charges, the circumstances will be reviewed individually.

Customers should refer to section 5 (Import duties and taxes) of our Shipping Policy for information about customs duties, import taxes and other charges that may apply to international deliveries.

Any refund, replacement, or reshipping charges will be determined according to the circumstances and applicable consumer protection laws.

6. Refund Processing

Where a refund is approved, it will normally be issued to the original payment method used for the purchase.

We aim to initiate approved refunds promptly and within any period required by applicable law.

The time required for the refunded amount to appear in the customer's account depends on the bank, card issuer, or payment service provider.

Where applicable law requires reimbursement of delivery charges, taxes, or other amounts, those amounts will be handled in accordance with the relevant legal requirements.

We will notify the customer when the refund has been processed.

7. Consumer Protection and Statutory Rights

Zavior Global - F.Z.C respects the mandatory consumer protection laws applicable to its international customers.

Nothing in this Return and Refund Policy excludes, restricts, or limits statutory rights relating to:

  • Defective or damaged products

  • Products that do not match their description

  • Incorrectly fulfilled orders

  • Goods that are not delivered

  • Mandatory cancellation or withdrawal rights

  • Other remedies required by applicable consumer protection legislation

The made-to-order nature of a product does not automatically eliminate all statutory return or cancellation rights.

Where applicable law provides greater protection than this policy, the relevant mandatory legal requirements will prevail.

8. Contact Us

For return requests, refund inquiries, cancellations, damaged products, or order assistance, please contact:

Zavior Global - F.Z.C
Ajman, United Arab Emirates

Email: ecommerce@zaviorglobal.com
Website: https://www.zaviorglobal.com

Please include your order number and a description of your concern so we can assist you efficiently.